Two months ago I needed to change my mobile phone number – A published directory had reversed some numbers and I was getting unwanted calls – Five minutes and $15 later, the nice folks at the T-Mobile had issued me a new number and I was merrily on my way.
About a week ago I started receiving calls from unrecognized 800 numbers. Sometimes they just hung up and sometimes a disembodied voice left a message. I tend to arbitrarily delete those. But when they kept coming, I listened to one.
Seems they were coming from a T-Mobile collection service, Enhanced Recovery Collections, and for the last week, I have been “pressing 3″ and sending emails trying to get the calls to stop. So far no luck.
What really peeves me about this affair is the relationship between T-Mobile and ERC – I understand T-Mobile’s frustration at debt collection could lead to them hiring a debt collector. And I understand a debt collector is going to use any contact information that T-Mobile provided.
But what’s missing here is that when T-Mobile gave me the deadbeat’s number as my new number, they apparently failed to notify ERC the number now belonged to a good guy. Idiots!